Frequently Asked Questions

TEKTROVE sells computer and desk accessories focused on organization and cable management. Our range includes adjustable laptop stands, under-desk cable management trays, cable management sleeves, silicone cable holder clips, reusable cable ties, desk cable organizer boxes, extended mouse pads, and desktop headphone stands.

Each product page lists the dimensions, materials, and capacity where relevant. For cable products, we show the diameter or length range. For stands and supports, we list weight capacity and adjustability. If you’re unsure whether something will work with your desk, monitor, or cable bundle, contact us before ordering and we’ll help you check.

No. We sell individual accessories. Each product is designed to solve a specific desk or cable problem on its own, and you can combine items as you like.

Product photos are for illustration. Colors and finishes may look slightly different depending on your screen and lighting. Please read the written specifications on each product page before ordering.

Yes, within 24 hours of placing your order. Email support@tektrove.shop with your order number as soon as possible. If the order has already been processed or handed to the carrier, we cannot stop it, and you will need to follow our Return & Refund Policy after delivery.

We ship within the United States only. We do not offer international shipping. If you enter a shipping address outside the United States, we will not be able to process your order.

Shipping is free on orders over $50 USD. Orders below $50 are charged a flat rate of $4.95 USD per order. The exact shipping cost is calculated at checkout and shown before you confirm your order. We do not add handling fees or other charges at the final step.

5:00 PM MDT. Orders placed before then on a business day (Monday to Friday) begin processing the same day. Orders placed after 5:00 PM MDT, or on weekends and public holidays, begin processing on the next business day.

1 to 2 business days. This covers payment verification, packing, and handing the parcel to the carrier. Weekends and public holidays are not counted as business days.

Transit usually takes 6 to 7 business days after dispatch. Transit time starts when the carrier collects your parcel. Actual delivery can vary depending on your location, carrier workload, and weather.

About 7 to 9 business days from the day you place your order. This is made up of 1 to 2 business days for processing plus 6 to 7 business days in transit. These are estimates, not guaranteed dates.

Yes. When your order ships, we send a confirmation email containing a tracking number. Tracking can take up to 24 hours to appear on the carrier’s website after collection. If tracking has not updated for several days, contact us with your order number.

If your order is past the estimated delivery window, email support@tektrove.shop with your order number and we will check the shipment status.

If tracking shows an unusual delay or you believe your parcel is missing, contact us. We will review the shipment details and work with the carrier to investigate. Please report a suspected lost parcel within 7 business days of the estimated delivery date. TEKTROVE cannot be held responsible for parcels the carrier confirms as delivered but that are later reported as stolen.

Contact us immediately at support@tektrove.shop. If an order is returned to us because of an incorrect address or a failed delivery, we will contact you. If you would like it sent again, the applicable shipping charge applies again.

30 days from the date of delivery. You must contact us within this period. Requests made after the 30-day window may not be accepted.

Yes, if it is unused, in its original packaging with all parts and accessories included, and you contact us within 30 days of delivery.

Email support@tektrove.shop with your order number, the product you want to return, and the reason. If the item arrived damaged, defective, or incorrect, include photos.

If the return is due to our error — wrong item sent, item arrived damaged or defective — we cover the return shipping. If you changed your mind or ordered the wrong item, you cover the return shipping cost.

We do not charge a restocking fee ($0 USD). We do not offer direct exchanges — please return your item and place a new order instead.

Once your return is received and inspected, we notify you whether the refund has been approved. If approved, the refund is processed within 10 business days to the original payment method.

Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All prices and transactions are in U.S. Dollars (USD).

Yes. Payments are processed through established third-party payment providers. We do not store your full card number, security code, or banking details on our servers.

Check that your card is active, has sufficient funds, and that your billing details match what your bank has on file. If the problem continues, contact your card issuer or email us at support@tektrove.shop.

We use your information to process orders, provide customer support, and operate our website. We do not sell, rent, or trade your personal information. Full details are in our Privacy Policy.

Yes, cookies keep our site working — including the cart and checkout. Details are in our Cookies Policy. You can unsubscribe from marketing emails anytime via the link in those emails.