Return & Refund Policy

1. Return Window

You have 30 days from the date of delivery to request a return. You must contact us within this period. Requests made after the 30-day window may not be accepted.

2. How to Request a Return

Email support@tektrove.shop with:

• Your order number
• The product you want to return
• The reason for the return
• Photos, if the item arrived damaged, defective, or incorrect

We will review your request and send you return instructions and the return address. Please do not send anything back before you receive those instructions.

3. Condition Requirements

To be eligible for a return, the product must be:

• Unused and in the condition it arrived in
• In its original packaging, with all parts and accessories included
• Free of damage caused after delivery
• Accompanied by proof of purchase

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery at support@tektrove.shop. Include your order number and photos.

We will review the issue and arrange a replacement or a refund. If the problem is on our side, we cover the return shipping cost.

5. Who Pays for Return Shipping

• If the return is due to our error — wrong item sent, item arrived damaged or defective: we cover the return shipping.
• If you changed your mind or ordered the wrong item: you cover the return shipping cost.

6. Exchanges

We do not offer direct exchanges. If you would like a different product, return your eligible item under this policy and place a new order. This keeps order handling accurate and avoids confusion about which item is being refunded and which is being shipped.

7. Restocking Fee

There is no restocking fee. Our restocking fee is $0 USD for all eligible returns.

8. Refund Processing

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund is processed within 10 business days and issued to the original payment method used at checkout.

After we process the refund, your bank, card issuer, or payment provider may need additional time to post the funds to your account. That timing is outside our control.

If more than 10 business days have passed since we received your return and you have not seen the refund, please check with your bank or card issuer first. If they confirm nothing is pending on their side, contact us at support@tektrove.shop with your order number and we will review the refund record.

9. Refund Method

Refunds are issued to the original payment method. If a refund cannot be processed to the original method, we will contact you to arrange an alternative.

10. Order Cancellations

You have 24 hours from placing your order to request a cancellation. Email support@tektrove.shop with your order number.

If the order has already been processed or dispatched, it cannot be cancelled. Please follow the return process after delivery instead.

11. Policy Updates

We may update this Return & Refund Policy when our procedures or legal requirements change. The latest version will always be posted here with the revision date.