Payment Policy

1. Accepted Payment Methods

We accept:

• Credit cards: Visa, MasterCard, American Express, Discover
• Debit cards: Visa and MasterCard
• Digital wallets: PayPal, Apple Pay, Google Pay

Available methods are displayed at checkout. All payments are processed in U.S. Dollars (USD).

2. Payment Security

Payments are processed through established third-party payment providers. Card details are handled by those providers, and transactions are encrypted during transmission.

We do not store your full card number, security code, or banking details on our servers. We will never ask you to send card details or security codes by email or chat.

3. When You Are Charged

Full payment is required at checkout. When you place an order, your payment method is authorized to confirm the funds are available. Depending on your bank, this may appear as a temporary hold.

The charge is confirmed once your order is accepted and processed.

4. Order Confirmation and Acceptance

After payment, you will receive an order confirmation email. This confirms we received your order, not that we have accepted it.

We may cancel or refuse an order if:

• The product is unavailable
• There is a pricing or listing error
• We cannot verify your billing or shipping details
• We suspect unauthorized or fraudulent activity

If we cancel after your payment has been processed, we will refund the full amount to your original payment method.

5. Payment Verification

To protect customers and our store, we may:

• Request additional verification for certain orders
• Contact you to confirm billing or order details
• Decline transactions that appear unauthorized or suspicious

Additional verification may be carried out by us or by the payment provider. If the required information cannot be confirmed, an order may be delayed, declined, or cancelled.

6. Billing Information

Please make sure your billing information is accurate and complete, and that your billing address matches what your bank or card issuer has on file. Your contact details should also be correct so we can reach you about your order if needed.

Inaccurate or mismatched billing information may lead to payment declines, processing delays, additional verification, or cancellation.

7. If Your Payment Is Declined

Check the following:

• Your card is active and has sufficient funds or available credit
• Your billing details are entered correctly
• Your card is enabled for online transactions

If the problem continues, contact your bank or card issuer. You can also reach us at support@tektrove.shop and we will help where we can.

8. Duplicate Charges

If you notice what appears to be a duplicate charge, check whether one of the entries is a temporary authorization. Pending authorizations usually clear on their own.

If the charge still looks incorrect, contact us at support@tektrove.shop with your order number and we will review it.

9. Refunds

Refunds are handled according to our Return & Refund Policy. Approved refunds are processed within 10 business days to the original payment method. Additional posting time may be required by your bank or card issuer.

10. Currency

All prices and payments on TEKTROVE are in U.S. Dollars (USD). If your payment method is issued in another currency, your bank or payment provider may apply conversion or foreign transaction fees. We do not control those fees.

11. Policy Updates

We may update this Payment Policy when our payment arrangements or legal requirements change. The latest version will always be posted here with the revision date.