Privacy Policy

At TEKTROVE, we respect your privacy. This policy explains what information we collect when you shop with us, how we use it, and the choices you have. It applies whenever you visit tektrove.shop, place an order, or contact our support team.

By using our website or placing an order, you acknowledge that you have read and understood this policy.

1. Information We Collect

When you place an order or contact us, we collect:

• Your name, email address, and phone number
• Your shipping and billing addresses
• Details of your order, including products purchased and order history
• Messages you send to our support team
• Confirmation that a payment was completed

We do not collect or store your full card number, security code, or banking details. Those are handled by our payment providers.

We also collect limited technical information automatically when you browse our site, such as browser type, device type, pages visited, and IP address. This helps us keep the site working and improve the shopping experience.

2. How We Use Your Information

We use your information to:

• Process and ship your order
• Send order confirmations, tracking details, and delivery updates
• Respond to your questions and resolve issues
• Confirm payments and prevent fraudulent transactions
• Keep accounting and tax records as required by law
• Maintain and improve our website

We do not use your personal information for unrelated purposes.

3. Who We Share Information With

We do not sell, rent, or trade your personal information. We share it only with service providers who help us operate, and only the minimum amount needed:

• Shipping carriers — to deliver your order
• Payment processors — to complete your transaction
• Website and hosting providers — to keep our site running
• Analytics and support tools — to understand site performance and respond to inquiries

These providers are required to protect your information and use it only for the services we request.

We may also disclose information if required by law, to respond to lawful requests from authorities, or to protect the rights and safety of TEKTROVE, our customers, or others.

4. Cookies and Tracking

We use cookies to keep items in your cart, remember your preferences, and understand how visitors use our site. Some cookies are essential for the site to work, including the cart and checkout. Others help us analyze traffic and improve the experience.

You can manage or disable cookies in your browser settings. Disabling essential cookies may affect how parts of the site work.

For full details, please see our Cookies Policy.

5. How Long We Keep Your Information

We keep your information only as long as needed to complete orders, maintain financial records, resolve disputes, and meet legal requirements. After that, we delete or anonymize it.

Order and transaction records may be kept longer where required for tax, accounting, or legal purposes.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or loss. These include:

• Encryption of data in transit using SSL/TLS
• Secure storage on servers with restricted access
• Access controls limiting who can view personal information
• Using established, PCI-compliant payment processors

No method of transmission or storage is completely secure. We work to protect your information, but we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Request deletion of your information, subject to legal retention requirements
• Opt out of non-essential communications

To make a request, email us at support@tektrove.shop. We may ask you to confirm your identity before we act on it.

8. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to non-discrimination.

We do not sell or share your personal information for cross-context behavioral advertising. To exercise your rights, contact us at support@tektrove.shop.

9. Children’s Privacy

TEKTROVE is intended for adult shoppers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, contact us and we will remove it.

10. Email Communications

If you place an order, we will send transactional emails related to that order, such as order confirmation, shipping notifications, and delivery updates. These are necessary to complete your order.

If you have opted in to marketing emails, you can unsubscribe at any time using the link included in those emails.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We are not responsible for their privacy practices, content, or security. Please review their policies before sharing information.

12. Changes to This Policy

We may update this Privacy Policy when our practices or legal requirements change. The latest version will always be posted on this page with the revision date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us using the details below: